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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q107-Q112):

NEW QUESTION # 107
A difference of opinion on the outcome of an earlier project has created a
'them and us' culture between the Sales Department and the Operations Department.
What action should the Project Manager take to resolve this?

A. Allow the different skillsets to work independently of one another so as not to create further conflict.
B. Brief the team and the Business Visionary on the use of an Agile Project Management approach and the requirement to collaborate.
C. Appoint only those members of staff who are prepared to work collaboratively.
D. Circulate a copy of the Business Case to all members of the Solution Development Team and project-level roles and invite feedback.

Answer: B

Explanation:
The most effective action the Project Manager should take to resolve the 'them and us' culture between the Sales Department and the Operations Department is:
B: Brief the team and the Business Visionary on the use of an Agile Project Management approach and the requirement to collaborate.
Addressing the cultural divide requires fostering an environment of collaboration and mutual respect. By educating all team members and the Business Visionary about Agile Project Management principles, which emphasize teamwork, collaboration, and collective ownership of project outcomes, the Project Manager can help shift the team's mindset towards a more unified approach. This briefing should highlight the value of diverse perspectives and the importance of working together towards common goals, thus addressing the underlying issues contributing to the 'them and us' culture. Encouraging open communication and collaboration as fundamental components of the Agile approach can help break down barriers and build a more cohesive team.

NEW QUESTION # 108
Answer the following question about how risks will be reduced on the Hoy Hall Hotel project through successful application of the DSDM Principles.
Column 1 lists a selection of project risks identified on the Hoy Hall Hotel project. Column 2 is a list of the DSDM Principles. For each risk in Column 1, select from Column
2 the DSDM Principle which, if applied appropriately, would MOST help to reduce or mitigate that risk.
Each selection from Column 2 can be used once, more than once or not at all.

Answer:

Explanation:

Explanation:
Here are the DSDM Principles that would most help to reduce or mitigate the listed risks:
* The 'Hoy for Hoy Hall' Action Group may cause delay to the project if they are not kept updated on how the finished rooms are going to look.
* G. Communicate continuously and clearly
* Timber Tigers will ensure that the front rooms are finished and approved by the end of Timebox A.
* E. Build incrementally from firm foundations
* The Architecture Angels IT support team may require more detail up front in order to approve the initial design for the new online reservation system.
* A. Focus on the business need
* The morale of the Solution Development Team may be adversely affected if the external web design specialist is not a team player.
* C. Collaborate
* Empowering the Solution Development Team to manage themselves on a day-to-day basis may result in the Project Manager losing sight of what activities are being carried out, by whom and when.
* H. Demonstrate control

NEW QUESTION # 109
Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about the responsibilities of the roles in the Agile team.
Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies.
Each option can be used once, more than once or not at all.

Assertion
* The Marketing Director, in the role of Business Visionary, is empowered to overrule cost restrictions advised by the Chief Accountant, who is appointed as Business Ambassador.
BECAUSE
The Project-level roles are responsible for directing, managing and co- ordinating the project.
* The Procurement Manager is an appropriate representative of the end user of the solution.
BECAUSE
The Business Ambassador should be empowered to make decisions within
the boundaries of their role, without referral to higher authorities outside the Solution Development Team.
* The other specialist gardening team members from Earth Excavations would be suitable as Solution Developers, assigned alongside the Head Landscape Gardener.
BECAUSE
Extra Solution Developers can provide a supporting role for a Lead
Developer.
* The 'Hoy for Hoy Hall' Action Group members should be assigned as Business Ambassadors.
BECAUSE
The Business Ambassador is responsible for ensuring that business needs are properly analysed.
* The Project Manager should plan the communication needed between the Marketing Director, in the role of Business Visionary, and the 'Hoy for Hoy Hall' Action Group.
BECAUSE
The Business Visionary is responsible for promoting the business vision to all interested parties.

Answer:

Explanation:

Explanation:
Here are the appropriate options for each assertion and reason combination:
* The Marketing Director, in the role of Business Visionary, is empowered to overrule cost restrictions advised by the Chief Accountant, who is appointed as Business Ambassador.
* C. True (Assertion) False (Reason)
* Rationale: While the Business Visionary may have the authority to make strategic decisions that could overrule cost restrictions, the reason given relates to project-level roles directing the project, not to the authority to overrule cost-related advice.
* The Procurement Manager is an appropriate representative of the end user of the solution.
* B. True (Assertion) True (Reason) BUT the reason does not explain the assertion
* Rationale: The Procurement Manager, as part of the operational team, could represent the end user. However, the reason given talks about the empowerment of the Business Ambassador, which does not directly explain why the Procurement Manager is a representative of the end user.
* The other specialist gardening team members from Earth Excavations would be suitable as Solution Developers, assigned alongside the Head Landscape Gardener.
* A. True (Assertion) True (Reason) AND the reason explains the assertion
* Rationale: Specialist gardening team members would be suitable as Solution Developers, providing support to the Lead Developer, which is a common practice in Agile teams.
* The 'Hoy for Hoy Hall' Action Group members should be assigned as Business Ambassadors.
* D. False (Assertion) True (Reason)
* Rationale: While the Business Ambassador should ensure that business needs are analyzed, the
'Hoy for Hoy Hall' Action Group members being assigned as Business Ambassadors is not necessarily true as they are external stakeholders and not necessarily equipped to represent the business internally on a project.
* The Project Manager should plan the communication needed between the Marketing Director, in the role
* of Business Visionary, and the 'Hoy for Hoy Hall' Action Group.
* A. True (Assertion) True (Reason) AND the reason explains the assertion
* Rationale: The Project Manager typically has the responsibility to plan and manage communication between the project team and external stakeholders, and the Business Visionary's role includes promoting the business vision to interested parties, which includes the 'Hoy for Hoy Hall' Action Group.

NEW QUESTION # 110
The Customer Services Director has announced the new structure at a large presentation for all Customer Services staff. The scale and design of the change have surprised many of the staff.
In the weeks immediately following the Customer Services Director's initial presentation, there have been rumors of the Help Desk staff talking unhappily in small groups, with blame directed at "the management" for a recent period of poor performance of the department.
Which approach is the MOST appropriate way for the Customer Services Director to create early involvement in the change?

A. Identify those staff who would be willing to trial new Help Desk processes and work on pilots in the department.
B. Encourage the Help Desk staff to begin setting goals for themselves under the new structure.
C. Target those staff in the Help Desk who are change-averse so that they are the first ones involved in the program.
D. Delay communications a few weeks so that all staff have time to think for themselves about the benefits of the new structure.

Answer: A

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The new structure announcement has caused uncertainty and dissatisfaction among the Customer Services staff, particularly in the Help Desk team. The situation requires a proactive and engaging approach to involve employees early in the change process, focusing on positive participation and addressing resistance constructively.
Analysis of Each Option:
* A. Target those staff in the Help Desk who are change-averse so that they are the first ones involved in the program.
* Why Incorrect: While addressing change resistance is essential, targeting change-averse staff first could increase resistance and negativity if not managed carefully. AgilePM advocates engaging enthusiastic early adopters to build momentum before tackling resistance.
* B. Delay communications a few weeks so that all staff have time to think for themselves about the benefits of the new structure.
* Why Incorrect: Delaying communications creates further uncertainty and allows rumors to escalate, eroding trust. AgilePM emphasizes the importance of early, clear, and continuous communication to reduce resistance.
* C. Identify those staff who would be willing to trial new Help Desk processes and work on pilots in the department.
* Why Correct: This approach aligns with AgilePM's principles of involving stakeholders in incremental delivery and piloting solutions to gain feedback and build trust. Engaging willing staff to trial new processes helps demonstrate the benefits of the change and encourages others to follow suit.
* D. Encourage the Help Desk staff to begin setting goals for themselves under the new structure.
* Why Incorrect: Encouraging goal-setting may be beneficial later in the change process but does not directly address the current dissatisfaction or involve staff in shaping the change. AgilePM stresses active engagement over passive goal-setting at this stage.
Why C Is Correct:
* Engaging Willing Staff:
* Identifying and involving willing staff in piloting processes allows them to become change champions, demonstrating the benefits to others.
* Incremental Approach:
* Pilots enable the department to refine processes based on feedback, which is a core AgilePM practice for managing change.
* Building Trust:
* By involving staff in shaping the change, the organization fosters trust and mitigates resistance.
References to AgilePM Framework:
* Stakeholder Engagement:
* AgilePM encourages engaging key stakeholders early and leveraging early adopters to build momentum. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)
* Incremental Delivery:
* AgilePM promotes piloting processes and iteratively refining solutions to ensure successful adoption. (AgilePM Practitioner Guide, Chapter 5: Incremental Development)
* Managing Resistance:
* Actively involving staff in pilots addresses resistance by showing the benefits of the change firsthand. (AgilePM Practitioner Guide, Chapter 10: Preparing for Change)

NEW QUESTION # 111
The Web Content Manager has provided the Web Developer with a mock up
of the 'Contact Us' page, to be created for the new coffee bar insurance product. When producing the code, the Web Developer has created a button that reads 'Delete' instead of 'Cancel'.
What action should the Web Content Manager take?

A. Prepare a defence for when the problem is identified, ensuring the
responsibility is with the Web Developer.
B. Hide the problem and hope that this detail can be changed at a later date.
C. Raise an issue to the Project Manager when the solution is deployed.
D. Discuss the issue with the Web Developer and decide what action is required to change this detail.

Answer: D

Explanation:
The most constructive and collaborative action the Web Content Manager should take is:
D: Discuss the issue with the Web Developer and decide what action is required to change this detail.
Direct communication and collaboration between the Web Content Manager and the Web Developer are essential in Agile environments to promptly address misunderstandings or mistakes. Discussing the issue openly allows for a quick resolution and ensures that the final product aligns with the project's requirements.
This approach fosters a positive working relationship, encourages shared responsibility for the project's success, and avoids unnecessary delays or conflicts.

NEW QUESTION # 112
......

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